Effective Date: 05/03/2025
At Ecothreadly, we take pride in delivering high-quality sustainable fashion. However, if you encounter any issues with your order, please review our Return & Refund Policy below.
1. Handling Damaged, Defective, or Lost Items
1.1 Damaged or Defective Products
If you receive a misprinted, damaged, or defective item, you may request a replacement within 5 days of delivery. To process your request, please provide:
- Unboxing video
- Photos of the damaged product
- Original packaging images
We can’t consider the requests made after 5 days. If an unboxing video is not available and we are unable to verify the cause, we may not be able to offer a refund or replacement.
1.2 Lost in Transit
- If your order is lost during shipping, we will either refund or reship the product at no additional cost.
- Delays beyond 15-20 days will be eligible for verification-based refunds or reshipments.
1.3 Color Matching in DTG Printing
- We use high-quality digital printing with OEKO-TEX ECO PASSPORT-certified inks.
- Colors may slightly differ from the provided designs due to digital printing processes.
1.4 Careful Unboxing
Customers are advised to unbox packages carefully. If a product is damaged due to scissors or sharp objects, refunds or replacements will not be possible unless:
- An unboxing video is provided.
- Images of the outer packaging and courier cover are shared.
1.5 Package Damage at Delivery
- If you notice any damage to the package upon delivery, please mention it in the courier’s remarks while signing.
- This will assist us in processing a claim with the courier service.
2. Handling Size Discrepancies
2.1 Size Discrepancies
- If you receive an incorrect size, provide product images and measurements to help our team verify the issue.
- Measurement Tolerance: A ±0.5-inch measurement tolerance is standard for apparel and is not eligible for returns or refunds.
2.2 Exchanges or Returns for Wrong Sizes
- If a customer orders the wrong size or wants to return a non-defective, unworn, unwashed, unsoiled product, they can request a return within 3 days and place a new order.
- Please refer to our size chart guide before purchasing to avoid size issues.
3. Order Cancellations
- Orders can only be canceled within 12 hours of placing the order.
- Once processing has started, cancellations are not possible.
4. Shipping Costs
- If the return is due to our error (defective, damaged, or incorrect item), we will cover the shipping costs.
- For all other return requests, the customer is responsible for return shipping charges.
5. Refund Process
- If eligible, refunds are issued to the original payment method within 4-5 business days after verification.
- For COD orders, the amount will be credited back into customer’s store wallet.
- Refunds for lost shipments will be processed only after the courier confirms the loss.
6. Contact Us
If you have any questions or concerns about our Return & Refund Policy, feel free to reach out to us at hello@ecothreadly.com.
Thank you for shopping with Ecothreadly – Sustainable fashion, guaranteed quality!